Refunds and Returns Policy
Sword and Shield Strategic will accept returns on a case by case basis. All returns are subject to a 15% restocking fee. ARMOR WILL NOT BE RETURNED for whatever reason! If you are not satisfied with your product, you can request a refund by emailing firstname.lastname@example.org or by filling in our RMA Form. We also charge a 10% cancellation fee if your order has already been moved to the production floor and is still within the 5 weeks of the order being placed.
PRODUCTS WILL NOT BE RETURNED OR REFUNDED WITHOUT SPECIAL CASE TO CASE AUTHORIZATION. ARMOR CAN NOT BE RETURNED FOR ANY REASON. THIS IS AN INDUSTRY STANDARD.
If you would like to return or exchange an item, please email customer service or fill out a request form. We may approve an RMA confirmation and provide instructions on how to return the item(s). Customer service can be emailed at email@example.com.