Refunds and Returns Policy

Refunds

Sword and Shield Strategic will accept returns on a case by case basis.  All returns are subject to a 15% restocking fee. ARMOR  WILL NOT BE RETURNED for whatever reason! If you are not satisfied with your product, you can request a refund by emailing cs@swordandshieldstrategic.com or by filling in our RMA Form.  We also charge a 10% cancellation fee if your order has already been moved to the production floor and is still within the 5 weeks of the order being placed. 

 ARMOR WILL NOT BE RETURNED OR REFUNDED WITHOUT SPECIAL CASE TO CASE AUTHORIZATION! THIS IS AN INDUSTRY STANDARD.

Returns

If you would like to return or exchange an item, please email customer service or fill out a request form. We will send you an RMA confirmation and instructions on how to return the item(s). Customer service can be emailed at sales@swordandshieldstrategic.com.